Challenge:

• New regulation to be introduced requires providers to meet benchmarks for student outcomes
• Initial internal analysis indicated the organisation was below the thresholds which could result in severe penalties
• Organisation had limited understanding of drivers behind driven by poor data collection, infrastructure and quality
• Poor governance to tackle retention challenges

Outcomes:

• Reducing student dropouts is estimated to improve annual revenue (£100m) by 1-2%
• Improved operations through enhanced communications, student materials and clear governance
• Initiatives to improve security against the new regulation penalties
• Enhanced student experience, which was a dropout driver, and improves reputation of the institution